Starbucks closes stores, asks workers to talk about race

Starbucks closes stores, asks workers to talk about race

Starbucks closes stores, asks workers to talk about race

Starbucks closed more than 8,000 of its stores Tuesday afternoon so an estimated 175,000 employees could undergo racial bias training.

"We find that oftentimes diversity training has mixed effects, and in some cases it can even backfire and lead people who are kind of already reactive to these issues to become even more polarized", Lai said.

Johnson said the real work is for employees to apply what they learn in their everyday lives. Starbucks said it was making the training materials available to those locations as well.

Starbucks signed a US$7 billion licensing deal with Nestle earlier this month that banks on the power of its brand in the United States to strengthen the Swiss company's leading position globally.

There's a lot of pressure on Starbucks to "be one of the first to get antibias training right".

According to a video previewing the Starbucks training, there will be recorded remarks from company executives and rapper/activist Common.

Developed with feedback from the NAACP Legal Defense and Education Fund, the Perception Institute and other advocacy groups, the four-hour session was created to give workers a primer on the history of civil rights from the 1960s to the present day.

Company leaders spoke out publicly, acknowledging that the company should do more.

Starbucks could lose up to $12 million when it shutters its US stores for the afternoon on Tuesday, Sharon Zackfia, a partner at investment banking firm William Blair, told USA Today.


As you've by now heard, today is the day Starbucks closes its 8,000 company-run US stores for "racial bias training".

American Airlines announced a year ago that it would train 120,000 employees after the civil rights group NAACP warned against "a pattern of disturbing incidents" reported by African-American passengers specific to the company.

"What's happening today at Starbucks is unlikely - in our opinion, from our research results - to do much by itself", Spell said, adding that the success of Starbucks' program will depend on how committed it is to sticking with the initiatives in the days, weeks and months after Tuesday's training. "It's been addressed", she said. The afternoon-long closure is estimated to cost the coffee chain about $12 million in lost revenue, but as Starbucks's own execs have pointed out, this is merely "a start" to solving this problem, as biases won't suddenly disappear after employees complete the last page of their "Team Guidebooks".

Mayor Jim Kenney also gave a statement in regards to the settlement, saying that, "Rather than spending time, money, and resources to engage in a potentially adversarial process, Rashon Nelson and Donte Robinson approached the city and invited us to partner with them in an attempt to make something positive come of this".

Columbia resident Natasha Hornes said she recently had an unpleasant experience at the Starbucks on Broadway.

Starbucks Executive Chairman Howard Schultz, who crafted the chain's culture in his decades as the chief executive officer, in an open letter called the manager's 911 emergency call and the subsequent arrests by police "reprehensible".

Hornes said she was fortunate a corporate manager was present.

"I'm glad to hear that they're doing it around the country", said customer, Cheri Quickmire.

In April McGhee told the Guardian that Tuesday's training will serve "really as an introduction" to racial bias.

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